Pre-Order Policy and FAQs
What does pre-ordering mean?
When the distributors and manufacturers that Sweet Baby Collectibles work with obtain licensing and develop new designs, they give retailers (like Sweet Baby Collectibles) a full description of the item allowing us to begin accepting pre-orders for these products. This full description has full product images, product information, and pricing, which we then use to list the item for sale, giving you the earliest opportunity to secure items for your collection.
What is the benefit of pre-ordering?
Limited, exclusive, and popular designs often sell-out as soon as they are listed for sale. With pre-ordering through Sweet Baby Collectibles, you are securing one of these fast-selling items, even if they sell-out. Through pre-ordering, you are placing your order ahead of the release and will be the first to receive your items as soon as we get them into stock. If you’re serious about collecting, this is a great way to ensure you get what you’re after.
When can I expect to receive my pre-ordered items?
Sometimes there are very long wait times due to delays in production from the manufacturer. The availability dates posted at Sweet Baby Collectibles are also subject to change based on when our distributors release them and ship to our warehouse. There can be delays and production limitations out of our control. If you have placed a pre-order and have any questions on when it may arrive, please reach out to customer service at firstname.lastname@example.org and we will provide an update on your order.
When will I be charged for my pre-ordered items?
All Pre-Orders are charged at the time of purchase.
I would like to cancel my pre-order for a refund. How do I cancel?
If you have placed an order for pre-Ordered items, you may cancel for a full refund within 48-hours of purchase. Any cancellation made after this period will result in a 20% cancellation fee (no exclusions.)